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FREQUENTLEY ASKED QUESTIONS
What is the return policy?
We accept returns within 14 days of delivery.
Items must be:
Unworn
Unwashed
In their original condition
With all tags attached
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Once your return is received and inspected, your refund will be processed to the original payment method within 5–7 working days.
Is there customs fees on international orders?
For international orders, customers are responsible for any customs duties, taxes, or import fees charged by their country.
Alara Modesty is not responsible for any delays or additional charges caused by customs clearance.
When will I get my order?
UK orders are typically delivered within up to 5 working days.
International orders can take up to 21 working days, depending on your location.
Please refer to our Shipping Information section for country-specific delivery times and details.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
Where are your products manufactured?
Our products are ethically made in the United Arab Emirates (UAE).
Each piece then undergoes quality checks in London, where it is carefully inspected, packaged, and prepared for dispatch to ensure it meets our standards.
We are committed to offering high-quality, responsibly produced garments.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.